Damaged, Defective or Lost Order Policy

Damaged, Defective or Lost Order Policy

If your order arrives damaged, defective, or suffers transit loss, Abimen LLC is committed to providing a swift resolution. Customers must inspect their shipment immediately upon arrival and report any physical damage or functional defects to support@abimen.com within 48 hours of delivery. Please retain all original packaging materials and damaged items until your claim is processed.

For damaged or defective merchandise, your email to support@abimen.com should include your order number, tracking number, photos of the outer shipping box, inner packaging, and clear close-ups of the damaged item. Our quality assurance team will evaluate the submission within 1 to 2 business days and provide instructions for return or immediate replacement.

An order is classified as lost in transit if tracking information shows no carrier movement for more than 7 consecutive business days, or if the carrier marks the package as lost. In such cases, Abimen LLC will file a claim directly with the shipping carrier and issue a full replacement shipment or complete refund without requiring extra charges from the buyer.

If tracking reflects successful delivery but you cannot locate the package, please verify your shipping address, check around your delivery area, and inquire with family or neighbors. If the package remains missing after 24 hours of marked delivery, contact support@abimen.com so we can launch a carrier investigation. Abimen LLC is not liable for stolen packages once delivery is carrier-verified, but we will assist in filing official claims.