Order Tracking and Delivery Failure Policy

Order Tracking and Delivery Failure Policy

Upon order dispatch, Abimen LLC provides customers with an automated shipping confirmation containing a unique tracking code and carrier portal link. Customers can monitor real-time shipment progress, estimated delivery windows, and transfer status directly through our site or the carrier’s system using their tracking ID.

Customers are strictly responsible for providing accurate, complete, and verifiable delivery addresses at checkout. If an order fails to deliver due to incorrect address information provided by the customer, uncollected packages at local access points, or repeated failed delivery attempts, the package will typically be returned to Abimen LLC.

In cases of delivery failure resulting from customer error or recipient absence, original shipping fees will be non-refundable. Additional re-shipping fees will apply if you request the order to be resent to a corrected address once returned to our fulfillment center.

If a delivery failure occurs due to carrier error, extreme weather delays, or logistical misrouting by Abimen LLC, we will re-ship your order at zero cost or issue a full refund. For any delivery discrepancies or assistance, contact support@abimen.com or call +1 19709931850.